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Self-Support

Doctor Web’s partner—the online store Avangate—processes orders at our eStore http://estore.drweb.co.jp.

Dr.Web serial number

Register a serial number

Unable to register your serial number?

Contact Dr.Web technical support by choosing the option “I am a prospective Dr.Web user”.

Where can I find my Dr.Web serial number?

If the serial number has not yet been registered:

  • in the email received from the Dr.Web eStore
  • in the License certificate (this can be issued by the license seller)

If the serial number has already been registered:

  • in the personal data section of your My Dr.Web Portal (after installing Dr.Web)
  • in the program, in the License Manager (also after installing Dr.Web)
  • in the License certificate (this can be issued by the license seller)
  • in the Dr.Web key file, in the [User] section

Lost your registered serial number?

Recover your serial number

Where can I find out when my registered license expires?

  • on My Dr.Web Portal in the Portal’s license information section
  • in the License Manager
  • in the License certificate
  • in the Dr.Web key’s file, in the [Key] section
  • You can find out this and much more about your license with the help of the License Wizard

How do I know when my non-registered license expires?

The license period will start as soon as the serial number is registered. Register your serial number!

Other FAQs

Licensing. License certificate

Download Dr.Web using your serial number

Don’t have a serial number yet?

Place an order and pay for it

Lost your registered serial number?

Recover your serial number

Lost your unregistered serial number?

Contact your Dr.Web seller or the Doctor Web Support Service and show proof of license payment.

Dr.Web performance

Payment options

Visa Visa Electron Mastercard Maestro Fax Wire Transfer JCB Pay Pal WebMoney (WMZ и WMR)

Hotline

+31 88 000 00 08
(International)

24/7 English phone support for online payment related issues

Orders processed and serial numbers delivered via email,
24/7

Our e-commerce provider

avangate